Topic: Juvenile Jam / Being Manipulated

I think this one is tops. It is another “new staff” story. This one let a youth use his cell phone. A while later the supervisor got a call from an irate mother asking how they (the facility) could let a youth call her son. The supervisor explained that we only let youth call their parent and we do the dialing and speak with the parent or guardian before handing them the phone. On top of that, all calls are monitored. The mother explained that the youth who called threatened her son who was a witness in his case. She gave the number that came up on the caller ID, and later the supervisor called it. It went to a staff member who was still on his unit.